DMCA / Copyright Policy

1. Our policy

Zagrena respects the intellectual-property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the "DMCA", 17 U.S.C. § 512), we respond to clear notices of alleged copyright infringement relating to material that buyers or sellers post on the Platform. This page explains how to send us a notice, how an affected user can respond, and how we handle repeat infringers.

Zagrena is a marketplace; listings, images, descriptions, reviews and messages are created by our users. If you believe such user content infringes a copyright you own or control, you may ask us to remove it using the procedure below.

2. Reporting alleged infringement (takedown notice)

To be effective, your notice must be in writing and include all of the following. An incomplete notice may not be actioned.

• Identification of the copyrighted work you claim has been infringed (or a representative list, if multiple works).
• Identification of the material you claim is infringing, with enough detail for us to locate it, ideally the listing URL or a direct link to the content on the Platform.
• Your name, postal address, telephone number and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner's behalf.
• Your physical or electronic signature.

3. Where to send your notice

Send your notice to our designated agent:

Zagrena LLC
DMCA Agent
8 The Green, Suite 23221, Dover, DE 19901, USA
Email: [email protected]

On receipt of a valid notice we may remove or disable access to the reported material, and we may notify the user who posted it. We may provide that user with a copy of your notice (including your contact details) so that they can respond.

4. Counter-notification

If your material was removed or disabled and you believe this was a mistake or a misidentification, you may send us a counter-notification containing all of the following:

• Identification of the material that was removed or disabled and the location at which it appeared before removal.
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
• Your name, postal address, telephone number and email address.
• A statement that you consent to the jurisdiction of the competent court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who filed the original notice or their agent.
• Your physical or electronic signature.

If we receive a valid counter-notification we may forward it to the original complainant. Where the law allows, we may restore the removed material unless the complainant notifies us that they have filed a court action seeking to restrain the allegedly infringing activity.

5. Repeat infringers

In appropriate circumstances and at our discretion, we will suspend or terminate the accounts of users who are the subject of repeated valid infringement notices, in line with our Terms of Service.

6. Misrepresentations

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and legal fees. Do not make false claims.

7. Trademarks and other complaints

This procedure is for copyright complaints under the DMCA. For trademark concerns, counterfeit listings, or other intellectual-property issues, contact us at [email protected] with details of the right you hold and the material at issue. See also our Terms of Service.