Regulamin

1. Who we are

The Zagrena platform (the "Platform") is operated by Zagrena LLC, a limited liability company formed under the laws of the State of Delaware, USA (file number 10695301), with its principal place of business at 8 The Green, Suite 23221, Dover, DE 19901, USA ("Zagrena", "we", "us"). You can contact us at [email protected].

By creating an account or otherwise using the Platform you accept these Terms of Service and our Privacy Policy and Refund Policy, which together form a binding agreement between you and Zagrena. If you do not accept these Terms you must not use the Platform.

2. Eligibility and account

The Platform is operated from the United States. You may not use it if you are located in, or are a resident or national of, a country or region subject to US embargo, or if you appear on any US sanctions list.

Sellers must be at least 18 years old and have full legal capacity to enter into contracts where they live. Identity verification (KYC) is mandatory before listing.

Buyers must be of legal age to form a binding contract where they live. If you are a minor but at least 13 years old, you may use the Platform only with the involvement, consent and supervision of a parent or legal guardian who agrees to these Terms and is responsible for your activity and payments. The Platform is not directed to children under 13, and we do not knowingly permit anyone under 13 to create an account or transact. If you believe a child under 13 is using the Platform, contact us and we will close the account.

You may hold one account; creating additional accounts to evade restrictions, bans, fee tiers or warranty rules is prohibited and is a material breach of these Terms.

You are responsible for keeping your credentials confidential and for all activity carried out under your account. You must notify us promptly at [email protected] if you suspect unauthorized access.

3. Role of the Platform

Zagrena provides a marketplace that connects buyers and sellers of digital gaming products and services. Each transaction is a contract directly between the buyer and the seller. Zagrena is not a party to that contract; it acts as the seller's disclosed agent for the limited purpose of collecting the buyer's payment and remitting the seller's proceeds.

Payments are processed through our regulated payment partner. The seller's share of a sale is held during the warranty period and paid out to the seller after the warranty period expires and the order settles. Balances shown in your on-platform wallet represent amounts payable to you.

4. Marketplace rules

Sellers must:

• Accurately describe every listing and provide a working set of credentials or delivery instructions at the agreed time.
• Only sell items they lawfully own and that were created or obtained for their own personal use, without bots, account-generation services, third-party automation or stolen credentials.
• Maintain ownership of the original recovery channels for any gaming account sold for the duration of the warranty period.
• Complete the seller verification (KYC) process before listing.

Buyers must:

• Provide valid payment and complete the order without circumventing the Platform.
• Not change the credentials of a purchased account before the warranty period has expired, except as instructed by the Platform.
• Not share access with third parties during the warranty period.

5. Prohibited activities

You must not:

• Engage in fraud, money laundering, sanctions evasion, scams or deceptive practices.
• List stolen, hacked, recovered, charged-back, or otherwise unauthorized accounts or items.
• Circumvent the Platform's fees or move negotiations off-platform to avoid buyer protection.
• Upload illegal, infringing, defamatory, sexually explicit, hateful or otherwise unlawful content.
• Harass, threaten or abuse other users or our staff.
• Exploit bugs or vulnerabilities, run automated scrapers, or test the Platform without our written authorization.
• Create multiple accounts to bypass bans, fee tiers, coupons or other restrictions.

6. Fees and taxes

Payment-processing fees that affect the price you pay are shown in your checkout summary before you confirm the order. Seller commission rates apply to a seller's earnings and are shown in the seller dashboard before a listing is published. Fees may change from time to time; the rates in force at the moment a transaction is confirmed apply to that transaction.

Prices on the Platform are in US dollars. Where a US state's marketplace-facilitator law requires us to collect and remit sales tax on a transaction, it will be calculated and shown at checkout. You remain responsible for any taxes payable on your own earnings or purchases. If you receive payouts as a seller, you agree to provide the tax information we are required to collect (for example a Form W-9 or W-8), and you acknowledge we may report your payouts (for example on a Form 1099-K) and apply backup withholding where the law requires.

7. Buyer protection and warranty

Every listing includes a warranty period (1, 5, 7 or 14 days) selected by the seller. During the warranty period the buyer is protected against account recovery, undelivered items, pre-existing bans, incorrect credentials and material discrepancies with the listing description. See our Refund Policy for full eligibility and the dispute process.

Digital products are sold as a transfer of the specific account or item described; where any product is licensed rather than owned, that license, not ownership, is what is conveyed. Nothing in these Terms or our Refund Policy limits any mandatory consumer-protection rights that apply to you and cannot lawfully be waived.

8. Chargebacks and payment reversals

You agree to raise any payment dispute through the in-platform dispute process before contacting your card issuer or bank. Initiating a chargeback or other payment reversal on a completed order without first using our dispute process is a material breach. In response we may, to the extent permitted by law and by our payment partner:

• Suspend or close your account.
• Set off the disputed amount and any chargeback fees against your wallet balance or future earnings.
• Recover the outstanding amount as a debt.

This clause does not affect your right to charge back genuinely unauthorized transactions.

9. Identity verification (KYC / AML / sanctions)

We may require sellers and, where appropriate, buyers to complete identity verification (a government-issued ID and a liveness selfie) before transacting. Identity verification and sanctions screening for sellers and for payments are carried out by our regulated payment partner as part of account onboarding and payment processing. In addition, we restrict access from jurisdictions subject to comprehensive US sanctions. Together these help us prevent fraud and comply with anti-money-laundering and sanctions law. We retain identity-verification records for the period required by applicable US law.

10. Intellectual property and your content

All Platform code, design, logos and other materials are owned by Zagrena or its licensors. Game names, logos and trademarks belong to their respective publishers; Zagrena is not affiliated with or endorsed by any game publisher.

When you upload content (avatars, listing images, descriptions, reviews, messages, comments) you grant Zagrena a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, adapt and display that content solely for the purpose of operating, promoting and improving the Platform. The license terminates when you delete the content, except for copies retained in backups, in aggregated analytics, or where we are required by law to keep records.

If you believe content on the Platform infringes your copyright, you can ask us to remove it using the notice procedure on our DMCA / Copyright Policy page. We suspend or terminate repeat infringers.

11. Disclaimer of warranties and limitation of liability

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Platform will be uninterrupted, secure or error-free. Because items and services are supplied by independent sellers, we make no warranty as to their quality, legality, safety or accuracy. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the maximum extent permitted by law, Zagrena is not liable for indirect, incidental, consequential, special or punitive damages, loss of profit, loss of data, loss of goodwill or business interruption arising out of or in connection with your use of the Platform.

Our total aggregate liability arising out of or in connection with these Terms (whether in contract, tort, negligence or otherwise) is limited to the greater of (a) the total fees paid by you to Zagrena in the twelve months immediately preceding the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded under the law that applies to you, including for fraud or for personal injury caused by our negligence.

12. Indemnification

You agree to indemnify, defend and hold harmless Zagrena, its affiliates and their respective officers, directors, employees and agents from and against any claims, demands, losses, liabilities, damages, costs and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your listings, content or transactions; (b) your breach of these Terms or of any law; (c) your infringement of any third party's rights; or (d) any dispute between you and another user. We may assume the exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with that defense.

13. Disputes between users; release

Because each sale is a contract between the buyer and the seller, if you have a dispute with one or more other users you will pursue it through our in-platform dispute process, and you release Zagrena and our affiliates, officers, directors, employees and agents from all claims, demands and damages of every kind, known or unknown, arising out of or connected with that dispute.

If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

14. Dispute resolution; arbitration; class-action waiver

14.1 Informal resolution first. Before starting arbitration, you and we agree to try to resolve the dispute informally: send a written notice describing the dispute and the relief sought to [email protected] (we will send ours to your account email). If it is not resolved within 60 days, either party may begin arbitration. The limitations period is tolled during this time.

14.2 Agreement to arbitrate. Except for the carve-outs in 14.3, you and Zagrena agree that any dispute, claim or controversy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration, not in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules (as revised), available at adr.org. The arbitrator may award the same individual relief a court could. We will pay the AAA filing and administrative fees required by the AAA consumer rules. The arbitration may be conducted by document submission, phone, video or, at your election, in person near your residence; the legal seat of the arbitration is the State of Delaware. Nothing in this Section requires arbitration of a claim to the extent mandatory consumer-protection law that applies to you gives you a non-waivable right to bring that claim in a court of your country of residence.

14.3 Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to stop infringement or misuse of intellectual property. Doing so does not waive arbitration of any other claim.

14.4 30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

14.5 CLASS-ACTION AND JURY WAIVER. YOU AND Zagrena AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not preside over any form of class or representative proceeding. You and we waive any right to a jury trial.

14.6 Coordinated / mass arbitration.If 25 or more similar demands are filed by or with the coordination of the same or coordinated counsel, the claims will be administered as a single coordinated proceeding under the AAA Mass Arbitration Supplementary Rules: (a) claimants' counsel must affirm that each claim is authorized and accurate; (b) a process arbitrator may resolve preliminary and fee disputes and set protocols; (c) the claims proceed in batches of up to 50, heard consecutively rather than simultaneously; (d) the parties may agree to a bellwether of representative cases followed by global mediation of the remaining claims; and (e) the limitations period is tolled, and any individual claimant may opt out of the coordinated process and pursue an individual arbitration or small-claims action at any time before a merits hearing on their claim.

14.7 Severability. If any part of 14.2 to 14.6 is found unenforceable, it is severed and the rest remains, except that if the class-action waiver in 14.5 is found unenforceable as to a particular claim, that claim (and only that claim) is severed from arbitration and proceeds in court; the parties intend that class or representative claims never be arbitrated.

14.8 Future changes. If we materially change this Section, you may reject the change by emailing [email protected] within 30 days of notice, in which case the most recent prior version applies to disputes that have already arisen.

15. Suspension and termination

We may suspend or close an account at any time if we have reasonable grounds to believe it has been used in breach of these Terms or applicable law, or to protect other users. You may close your account at any time by sending a request to [email protected] from your account email; once closed, your account enters a 30-day restore window during which you can restore it simply by signing back in, after which sign-in is permanently disabled.

Before closing your account you should withdraw any wallet balance through the standard withdrawal flow. Any remaining wallet balance at the moment of closure that is not subject to investigation, chargeback set-off or a legal hold can be withdrawn by submitting a request to [email protected]; we will then process the withdrawal (less applicable fees) to the channel on file.

16. Governing law

These Terms and any dispute not subject to arbitration under Section 14 are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-laws rules. Subject to Section 14, the state and federal courts located in the State of Delaware have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

If you are a consumer outside the United States, this choice of law and forum does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may also be entitled to bring proceedings in the courts of that country where local law so provides.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to you by email or in-app notification at least 30 days before they take effect. Continued use of the Platform after the change date constitutes acceptance of the updated Terms.

18. General provisions

Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations already due) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, epidemics or pandemics, or failures of payment processors, banks, telecommunications, power, internet or hosting providers.

Severability. If any provision of these Terms is held invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy and any other policies we reference, are the entire agreement between you and Zagrena regarding the Platform and supersede all prior or contemporaneous understandings, communications and agreements, whether written or oral.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment in breach of this clause is void. We may assign or transfer these Terms, in whole or in part, without restriction (for example to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets).

Survival. Provisions on fees already incurred, chargebacks and set-off, intellectual property, disclaimers, limitation of liability, indemnification, release, dispute resolution and these general provisions survive termination of your account or these Terms.

Notices. We may give you notice by email to the address on your account, by in-app notification, or by posting on the Platform, and you consent to receiving communications electronically. Legal notices to us must be sent to [email protected].

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

California users.Under California Civil Code § 1789.3, California residents are entitled to the following notice: the Platform is provided by Zagrena. Complaints or inquiries may be sent to [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at (800) 952-5210.

19. Contact

Zagrena LLC
8 The Green, Suite 23221, Dover, DE 19901, USA
Delaware file number 10695301
Email: [email protected]