• Buying game accounts, items, currency, and gift cards
• Honest and accurate listing descriptions
• Providing evidence in case of disputes
• Respectful communication in every conversation
• Using in-platform payment methods

• Fraud: Fake listings, false information, or stolen accounts
• Off-platform transactions: Directing anyone outside Zagrena
• Multi-accounting: Violating multi-account policies
• Abuse: Exploiting the warranty or refund system
• Harassment: Disrespectful or threatening behavior toward other users
• Illegal content: Sale of illegal products or services

Depending on the severity of the violation, the following actions may be taken:

• Warning
• Listing removal
• Temporary account suspension
• Permanent account ban
• Wallet balance freeze

• Confirm delivery promptly after receiving the product
• Do not share purchased account credentials with third parties
• Report issues within the warranty period
• Provide honest and fair reviews
• Do not attempt to exploit the refund system