• Buying and selling game accounts, items, currency, and services
• Honest and accurate listing descriptions
• Providing evidence in case of disputes
• Respectful communication between buyers and sellers
• Using in-platform payment methods

• Fraud: Fake listings, false information, or selling stolen accounts
• Off-platform transactions: Directing buyers/sellers outside Zagrena
• Multi-accounting: Violating multi-account policies
• Abuse: Exploiting the warranty or refund system
• Harassment: Disrespectful or threatening behavior toward other users
• Illegal content: Sale of illegal products or services

Depending on the severity of the violation, the following actions may be taken:

• Warning
• Listing removal
• Temporary account suspension
• Permanent account ban
• Wallet balance freeze

• Provide accurate and detailed listing descriptions
• Deliver products within the stated timeframe
• Respond to buyer inquiries in a timely manner
• Honor the selected warranty period
• Maintain valid KYC verification

• Confirm delivery promptly after receiving the product
• Do not share purchased account credentials with third parties
• Report issues within the warranty period
• Provide honest and fair reviews
• Do not attempt to exploit the refund system