During the warranty period, you are protected against:

• Account recovery by the original owner
• Login credentials not working
• Product significantly different from the description
• Account banned for pre-existing reasons
• Seller failing to deliver within the estimated time

• Issues after the warranty period has expired
• Buyer violating the game's terms of service (e.g., using cheats)
• Buyer changing credentials and claiming non-delivery
• Sharing the account with third parties
• Issues caused by the buyer's own actions

Escrow is a secure bridge between buyer and seller. The buyer's payment is held by Zagrena. After the buyer receives the product and confirms delivery, the payment is released to the seller. This protects both parties.

We recommend the 7-day warranty for most listings, it balances buyer protection and seller convenience. For high-value items, the 14-day warranty can attract more buyers. The 5-day option works well for lower-risk items.

A 1-day warranty is applied automatically to certain limited-scope listings, for example, in-game gift deliveries where the goods land in a buyer-controlled account and the seller has no further access. Sellers don't choose this tier manually; the platform sets it for those listing types.