During the warranty period, you are protected against:

• Account recovery by the original owner
• Login credentials not working
• Product significantly different from the description
• Account banned for pre-existing reasons
• Seller failing to deliver within the estimated time

• Issues after the warranty period has expired
• Buyer violating the game's terms of service (e.g., using cheats)
• Buyer changing credentials and claiming non-delivery
• Sharing the account with third parties
• Issues caused by the buyer's own actions

Escrow is a secure bridge between buyer and seller. The buyer's payment is held by Zagrena. After the buyer receives the product and confirms delivery, the payment is released to the seller. This protects both parties.

It is set by us, per game and category. Game accounts carry a 7-day warranty on every game we support. In-game currency carries 1 day, because a currency transfer settles immediately and cannot be reversed by the original owner, with the exception of Robux, which lands in a recoverable Roblox account and therefore keeps the full 7 days. The warranty is not configurable per listing, so the window shown on a listing is always the one its category promises.

A 1-day window applies to limited-scope listings, for example in-game gift deliveries where the goods land in a buyer-controlled account and the seller has no further access. As with every other window, the platform sets it for those listing types; the seller does not choose it.